Coastwide Driving

AI Usage Policy

How Coastwide Driving uses AI responsibly to improve your experience, protect your privacy, and keep students safe across Queensland.

Last updated: 29 January 2026 • Applies to Coastwide Driving across Queensland, Australia.

Overview

At Coastwide Driving, we use artificial intelligence (AI) thoughtfully to support our students and customers. This page explains how we use AI in two specific ways:

  • AI Images in Advertising: What we do—and don’t do—with images, including student consent and safety controls.
  • AI Phone Assistant: Our 24/7 assistant that can answer questions, help review lesson options, and send secure purchase links.

Use of AI Images in Advertising

We may use AI‑generated imagery or stock imagery in some marketing materials (e.g., website banners, blog illustrations, concept visuals). These visuals help explain services and share learning tips. We handle real student photos with extra care.

Student Safety, Privacy & Protection

  • No student images in advertising without explicit permission. We do not use identifiable student images in paid ads, brochures, billboards, or promotional banners unless we have prior written consent from the student (and parent/guardian if under 18).
  • Social posts require permission. We only publish student photos or videos on our social channels (e.g., Facebook, Instagram, TikTok) with explicit permission and purpose‑limited consent (e.g., celebrating a pass). This authority is given to the Driving Instructor at the time when the Image is taken. 
  • Usage is purpose‑specific. If you consent to a social post, that consent doesn’t automatically allow us to use the image in ads. We will ask again for advertising use.
  • Opt‑out anytime. You can withdraw consent at any time. We will use best endeavours to remove the content from our channels where possible and cease further use.
  • Safety by default. We avoid revealing sensitive details (e.g., license numbers, home addresses, school uniforms with identifiable insignia) and can obscure backgrounds, plates, or faces when appropriate.
  • Data minimisation. We only keep media we need, for the period we need it, and secure it using reasonable administrative and technical safeguards.

What counts as “AI images” here?

“AI images” include pictures produced or edited using AI tools (e.g., generating a scene, removing backgrounds, or creating illustrative graphics). These are not photographs of real lessons unless a real photo is used with your permission and clearly disclosed as such.

How we get consent

  • You give verbal consent to use your image for social posts when taking the photo with your instructor.
  • We will describe the context in the post (e.g., Driving Test Pass).
  • You can refuse to take a "P" Plate photo.
We never sell student images. We do not sell or exchange your images or personal information to third parties for marketing.

Use of Our AI Phone Assistant (24/7)

Our AI assistant is available 24 hours a day to help you discover lesson options, check availability, answer FAQs, and send a secure purchase link to complete lesson package purchases.

What the assistant can do

  • Give general information about services, pricing ranges, and package options.
  • Provide guidance on logbook requirements, test preparation, pickup areas, and rescheduling policies.
  • Text or email a secure link to complete bookings and payments in our official systems.
  • Escalate to a human team member for complex or specific needs.

What the assistant can’t do

  • Collect full payment details over a phone call or plain text message.
  • Guarantee a specific instructor/time until confirmed in the booking system.
  • Override safety policies or consent requirements.

Security & Privacy

  • Secure links only: For payments or personal data, we use secure, verified Coastwide links (HTTPS). If you’re unsure, visit coastwidedriving.com.au and navigate from there.
  • Minimal data in chats: Please avoid sharing sensitive data (e.g., Never share card numbers) with the assistant. Use the secure link instead.
  • Quality & training: We may review anonymised interactions to improve answers and customer experience.
  • Human support: You can request a human at any time during business hours.


Your Choices & Controls

  • Consent management: Update or withdraw image consent any time. We’ll confirm and action your request promptly.
  • Access & correction: Request access to your personal information and ask us to correct anything inaccurate.
  • Opt‑out: Ask to opt‑out of marketing communications at any time.
To exercise any of the above, contact us using the methods below. We’ll verify your identity and respond within a reasonable timeframe.


Contact Coastwide Driving

Website: coastwidedriving.com.au
Phone: 3188 1456
Email: info@coastwidedriving.com.au
Hours: AI assistant 24/7; human support during business hours.