Published
A rental car may have unfamiliar controls, different visibility and a contract that limits who can drive it. Give yourself time to check all three before leaving the hire location.
The familiarisation habits taught in our practical tuition for everyday driving skills are useful whenever you change cars. Start with the paperwork and the vehicle, then set yourself up for the first drive.
The original hire-centre photograph is illustrative, not a recommendation of a particular company.
Compare the terms as well as the price
Check that every intended driver meets the company's age, licence and experience conditions and is authorised under the agreement. Holding a licence does not automatically mean a company will rent to you. Learners and provisional drivers should confirm eligibility before paying.
Look at the full cost, deposit, fuel or charging policy, kilometre limits, return arrangements and restrictions on where the car can go. Ask what happens after a breakdown or damage. Read the Queensland Office of Fair Trading car-rental guidance before signing.
A large fleet is not proof of reliable service. Use the actual terms, answers to your questions and available customer information to compare options. Extra cover may have exclusions; understand what it changes and what you would still need to pay.
Choose a vehicle you can operate comfortably
Check the transmission and that your licence permits you to drive the vehicle. Consider its size, visibility and whether the seat adjusts to a suitable position. If a different model is supplied, take time to check it rather than assuming it will feel like the one you booked.
Ask staff to explain anything unfamiliar, including the selector, parking brake, key or start system and driver-assistance features. Locate the fuel flap and confirm the required fuel, or discuss charging arrangements for an electric vehicle.
Record the condition
- Inspect the body, glass, wheels and interior with the condition report.
- Take clear photos while parked and have existing damage recorded.
- Raise tyre, warning-light or unusual-noise concerns before departure.
- Keep the agreement and assistance contact details accessible.
Set up before moving
- Adjust the seat, head restraint and mirrors.
- Locate lights, indicators, wipers and demister.
- Secure luggage and make sure passengers are properly restrained.
- Plan the route and set up lawful navigation before leaving.
Allow time for the first drive and the return
Begin gently in a suitable area and leave room to get used to the brakes, steering and acceleration. The odometer alone cannot tell you the car's condition or how it will respond. If something seems wrong, stop safely and contact the rental company.
When returning the car, follow the agreed process and record its condition and fuel or charge level. Ask for confirmation of the return and retain your records. These checks help you explain what happened if a question arises later.