Terms of Service


By using this website ("Service") you are agreeing to be bound by the following terms and conditions ("Terms of Service") with Coastwide Driving School - ABN 41 919 711 847.

Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Coastwide Driving School reserves the right to update and change the Terms of Service from time to time without notice. Continued use of the Service after any such changes shall constitute your consent to such changes. This page contains the most current version of the Terms of Service.

Violation of any of the terms below will result in the termination of your Account. While Coastwide Driving School prohibits such conduct, you understand and agree that to use the Service at your own risk.

Our Terms and Conditions.

Customer Agreement

(effective 9 September 2019 and subject to change)

INTRODUCTION – Our Businesses

These terms and conditions (“the Terms”) govern the agreement between the Customer (“you”), the Instructor and 2Wards Driving Pty Ltd ACN 622 906 665 of 62 Harper Street, Molendinar QLD 4214. By booking a Lesson and/or purchasing a package with us, you are bound by the Terms.

2Wards Driving Pty Ltd operates Rightway Driving School, Countrywide Driving School and Coastwide Driving School in Queensland and N.S.W, and National Driving Academy in the A.C.T and N.S.W. (the “Facilitator”). BookMyLesson.com.au is a related entity linked to all operating brands in all states of Australia. The Instructor is an independent licensee of 2Wards Driving Pty Ltd and not an agent, employee or contractor (the ‘Instructor”). Collectively the Facilitator and the Instructor are referred to as the “Driving School”.

Use of the websites is governed by Terms and Conditions and therefore recommended to read them before using the websites. (“Websites””, “Website”) include:

www.RightwayDrivnig.com.au
www.CoastwideDriving.com.au
www.NationalDriving.com.au
www.BookMyLesson.com.au

General Terms

  1. Individual Lessons
    All individual lesson sales are non-refundable and require a minimum of 24 hours’ notice to be provided if you wish to cancel or reschedule a lesson.
    Notification: You must cancel your lesson using your online account which can be accessed anytime via the Website associated with your account. This process is available 24 hours per day, 7 days per week.

    Cancellations via phone or SMS or email can only be completed during the nominated business hours, which are published on the Website. Times are based on our Queensland Customer Service Centre which also operate under Queensland and Gold Coast Public Holidays. Cancellation requests submitted via email or SMS outside of hours are treated as being received at the time of processing on the next business day and you will therefore forfeit your lesson if adequate notification has not been given.

    To avoid ANY risk of forfeiting your lesson, cancel your lesson via your online account with more than 24 hours’ notice.

    All Lessons have an expiry period of 12 months from date of purchase due to pricing conditions that exist at the time of sale. (For example, fuel and operating costs).
  1. Packaged Lessons
    All lesson package sales are non-refundable or exchangeable for any other service, fee or product, excluding changing transmission type from Manual to Auto or from Auto to Manual.

    Within each packaged lesson, individual Lesson terms and conditions apply as per (1). All lessons sales are non-refundable and require a minimum of 24 hours’ notice to be provided if you wish to cancel or reschedule a lesson.
    Notification: You must cancel your lesson using your online account which can be accessed anytime via the Website associated with your account. This process is available 24 hours per day, 7 days per week.

    Cancellation of packaged lessons via phone or SMS or email or voicemail can only be completed during the nominated business hours, which are published on the Website. Times are based on our Queensland Customer Service Centre which also operate under Queensland and Gold Coast Public Holidays. Cancellation requests submitted via email or SMS or voicemail outside of hours are treated as being received at the time of processing on the next business day and you will therefore forfeit your lesson if adequate notification has not been given.

    To avoid ANY risk of forfeiting your lesson, cancel your lesson via your online account with more than 24 hours’ notice. You can reschedule lessons cancelled lessons as often as required, provided the 24 hour notice period is satisfied for each change.

    Packaged lesson prices are based on a discount being applied from the Maximum Retail Sales Price for the service. The individual lesson price may be varied within the package by the Driving School at any time.
    All Lessons have an expiry period of 12 months from date of purchase due to pricing conditions that exist at the time of sale. (For example, fuel and operating costs).

  1. Payment for Lessons
    Lessons, packages, services or products must be fully paid at time of purchase. Payment can be made via Credit Card for immediate addition to your account. By agreement with the Driving School, payment can be made using direct deposit and will be subject to a waiting period for funds to clear. Customers using Instalment Plans or deferred payment plans will be subject to the specific payment terms and conditions for those products.

  2. Social Media Authority
    By using the Website and maintaining an active customer login, you Authorise the Driving School to use images, quotes, testimonials or other media on related media platforms. This document does not form part of an agreement with the driving school other than the terms of this document as set out herein. You agree that you have not been offered any financial inducement nor favour for entering into this agreement nor will you have any claim to future compensation in any form. Only first names will be published, where possible, as an identifier on any media platform. You can cancel this Authority at any time by contacting the Driving School or by withdrawing your Authority and/or not providing your image, testimonial or related media verbally with your Instructor. If under 18 years of age, you confirm this Authority has been granted by an adult who is legally authorised and empowered to make this agreement on behalf of the minor.

  3. Additional Fees
    The Driving School will apply an hourly rate of $50 per hour for all extraordinary Administrative costs incurred. A minimum charge of 1 hour will apply with additional time charged in 30-minute increments.

  4. RACQ Discount
    RACQ Discounts may be altered, changed or withdrawn at any time. The Driving School has applied any RACQ discounts in the sales price unless this is specifically nominated at the checkout. You may require a unique code to activate further discounts depending on the promotion. RACQ discount may not apply to all or any services, lessons or products at the sole discretion of the Driving School.

  5. Account Balances
    You may apply to have any unused deposit credit on your account balance returned from your account. This may take up to 7 business days for processing as a full account audit will be completed prior to payment. This will include reviewing the terms, conditions and any relevant fees applicable to the account. Payment can only be made using the initial payment method, for example Credit Card. Students completing services as part of an “Organisation” are not personally entitled to any account credit. A Refund of account balance incurs a $50.00 administration fee per transaction. 

  6. Password Security
    You agree to ensure that you maintain appropriate security of your Login credentials and that you do not provide those credentials to any other person, or store your details inappropriately. The Driving School has no liability for losses incurred through unauthorised access to your account.
    All accounts can be accessed, and credentials reset using 2 factor authentication if required.

  7. Recording of communications
    You agree that your communications will be recorded indefinitely to help support our commitment to continuously improving our customer service. These communications include emails, SMS, voicemails and phone calls.

  8. Promotional Lessons
    A Promotional Lesson is a lesson voucher that is provided by the Driving School to the customer for a single lesson or service. The Promotional Lesson has zero financial value, it cannot be cancelled and redeemed for cash, it is non-transferable and expires 1 month after the date of issue.

 

  1. Competition Terms & Conditions
    All competition prizes for Lessons or Services awarded by the Driving School are issued as Promotional Lessons (Refer 10) with identical terms and conditions. Entry to the competition will be defined by the entry requirements outlined on the Website or, if not specified, one entry will be achieved for each Lesson completed during the promotional period. Prizes are not necessarily awarded at brand level for each Driving School. The entrant agrees to be excluded from consideration if they have unpaid accounts, negative lesson balances or an unresolved dispute pending. In all matters the Driving School retains the right to accept or reject entries at our sole discretion.

  2. Dispute Procedure
    In the event that our agreed service does not meet your expectations, you agree to give the Driving School the opportunity to rectify the situation after your issue is formally raised in writing. Please note that our Customer Service team are only Authorised to conduct operational transactions relating to lesson and package purchases, account creation, lesson scheduling, test bookings and related items. All concerns regarding the quality or delivery of our services are required to be lodged in writing.

    Please send your concerns to info@2wardsdriving.com.au including the following information:
    > Your name, email and phone number
    > Student name, suburb and client number or student email
    > Details of your concern (date, times, issue etc)
    > What outcome or resolution you are requesting.

    Please note: The Driving School is committed to operating in good faith to find an appropriate resolution and requires enough time to conduct a thorough investigation into the matter. It is not possible to adequately investigate issues in less than 7 business days and you will be notified if the Driving School requires further time. As we are determined to act in good faith, you agree that the Driving School may close your request, with no further liability or obligation, should you act in a threatening, rude or inappropriate manner. This includes threats or demands against Instructors, Staff or reputation damage either written or verbally communicated.

    Should we be unable to resolve an issue, the Driving School will participate in the official, government consumer complaints process available in Queensland. Please note that item (5) applies in consideration of this process and additional fees apply where applicable.

  3. Additional Information
    The website has additional information relating to various aspects of our service. These also form part of our Terms and Conditions and can be found on the Website of your brand with the following path:

    /student_code-of_conduct                   Student Code of Conduct & Expectations.
    /definitions                                              Definitions for Terms & Conditions

  4. LIMITATION OF LIABILITY  
    Certain State and Commonwealth legislation, including the Trade Practices Act 1974 (Cth), imply warranties or conditions or impose obligations which cannot be excluded, restricted or modified except to a limited extent. These Terms do not purport to exclude any statutory rights available to you and must in all cases be read subject to those statutory provisions. Except for any liability which cannot be excluded by law or which is caused by our negligence, our liability for any loss (whether direct or indirect), damage or liability whatsoever (including to a third party) which may be suffered in relation to the Lesson, is limited to the re-supply of the Lesson.
    You agree to indemnify and keep us indemnified against any loss, damage, liability or costs whatsoever (including to a third party) in connection with:
    - your breach of the Terms including the Learner’s Code of Conduct; and
    - use of Your Vehicle for the Lesson.
    This Limitation of Liability clause continues to have effect after this agreement is Terminated.

  5. NO WARRANTIES   
    If and when you are deemed competent by your Instructor, your Instructor may recommend you sit a Government Transport Department Driving Test, however, we give no warranty or guarantee that you will:
    - pass a practical driving test with an QLD Transport Driving Examiner; or
    - pass any other equivalent State or Territory based test; or
    - gain or develop the required skills to pass any driving test.

  6. Applicable Law
    This agreement is governed by the laws of the Queensland.

  7. Currency & GST
    All prices and charges are in Australian Dollars (AUD) including GST as applicable.

  8. Updated Terms & Conditions
    The Driving School may change, update, alter or withdraw any Terms and Conditions as required. These changes will be published on the Websites and replace any previous Terms and Conditions.

______________________________________________
(The following policy and conditions specifically relate to the software being used to manage your account which is managed by a 3rd party). Should there be ANY inconsistency in the following 3rd party terms, the terms referenced above take precedence). 


Account Terms

  • You must be 13 years or older to use this Service.
  • You must be a human. Accounts registered by "bots" or other automated methods are not permitted.
  • You must provide your full legal name, a valid email address, and any other information requested in order to complete the signup process.
  • Your login may only be used by your or your family members. There are no restrictions on the number of logins you can create.
  • You are responsible for maintaining the security of your account and password. Coastwide Driving School cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  • You are responsible for all activity that occurs from your account.
  • You agree that Coastwide Driving School can send you booking reminders, relevant information and other marketing via phone, SMS and/or email. You can opt out of any marketing.
  • You must not use the Service for any illegal or unauthorised purpose. You must not use this Service to violate any laws in your jurisdiction, including but not limited to copyright laws.
  • You must not post or submit false information to the Service.
  • In its sole discretion, Coastwide Driving School has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other Coastwide Driving School service, for any reason, at any time. Such termination of the Service will result in the deactivation or deletion of your Account, or denial of access to your Account. Coastwide Driving School reserves the right to refuse service to anyone, for any reason, at any time.

Fees

  • Credit card security is implemented using secure SSL encryption on all transactions and may be stored at a secure, trusted, PCI compliant payment gateway and used by Coastwide Driving School for payment processing.
  • All fees and transactions are in Australian Dollars and are inclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties."

Cancellation Rates

Cancellation of a booking will incur the following charges:
  • Cancellations of less than 12 hours before the booking will forfeit the full booking fee.
  • Cancellations of less than 24 hours before the booking will forfeit the full booking fee.
  • Cancellations of less than 48 hours before the booking will not incur any penalty.
  • Cancellations of 48 hours or more before the booking will not incur any penalty.
 

Refund Policy

All lesson, service and package sales are Non - Refundable.


Modifications to Services and Prices

  • Coastwide Driving School reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  • Prices of all Services are subject to change with or without notice.
  • Coastwide Driving School shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Vouchers

  • Unused vouchers cannot be transferred between clients.
  • Purchases containing multiple vouchers can only be used by a single person and cannot be split between people.
  • Vouchers are valid for 12 months from the date of purchase.

General Conditions

  • Your use of this website is at your sole risk. The website is provided on an "as is"and "as available" basis.
  • You must not modify, adapt or hack the website or modify another website so as to falsely imply that it is associated with the Coastwide Driving School, or any other Coastwide Driving School website.
  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, use of the website, or access to the website without the express written permission by Coastwide Driving School.
  • Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Coastwide Driving School customer, employee, member, or officer will result in immediate account termination.
  • You must not transmit any worms or viruses or any code of a destructive nature.
  • You understand that Coastwide Driving School uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run.
  • Coastwide Driving School does not warrant that (i) the website will meet your specific requirements, (ii) the website will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the website will be accurate or reliable, (iv) the quality of any products, websites, information, or other material purchased or obtained by you through the website will meet your expectations, and (v) any errors in the website will be corrected.
  • You expressly understand and agree that Coastwide Driving School shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Coastwide Driving School has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the website; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the website; (iii) unauthorised access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the website; (v) or any other matter relating to the website.
  • The failure of Coastwide Driving School to exercise or enforce any right or provision of the Terms of website shall not constitute a waiver of such right or provision. The Terms of website constitutes the entire agreement between you and Coastwide Driving School and govern your use of the website, superceding any prior agreements between you and Coastwide Driving School (including, but not limited to, any prior versions of the Terms of website).

Questions


Please send any questions or comments about these Terms of site to info@coastwidedriving.com.au.
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